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Switzerland:

Shipping costs are CHF 3.95 for orders up to a value of CHF 50.

Standard shipping is free for orders over CHF 50.

For those who can’t wait, we offer Premium shipping (1-2 business days) for CHF 6.95.

Standard Shipping (Switzerland):
Delivery usually takes 2-3 business days.

Premium Shipping (Switzerland):
With our premium option, your order arrives faster – within just 1-2 business days.

Please note that public holidays may extend the delivery time accordingly.

Under certain conditions, items can be returned. Returns are accepted if the products are in their original packaging and the return request is made via email. Please report any issues or defects within 14 days of receiving your order.In general, there is no right to return products, especially if they were ordered by mistake or due to misunderstandings. However, we are happy to assist and find a suitable solution together in such cases.Please note that any shipping costs incurred by us for returns will either be charged to you or deducted from the refund amount. The return shipping costs are the responsibility of the buyer. By accepting our terms and conditions, you also agree to our return policy.

-> AGB.

With the PAP whitening technology, the process is designed to be both effective and safe. Unlike traditional hydrogen peroxide-based products, PAP whitens teeth without releasing harmful free radicals, which means it doesn’t damage your enamel or cause gum irritation. Studies have shown that PAP effectively removes stains without the negative side effects associated with peroxide, such as tooth sensitivity and enamel erosion.

However, while PAP whitening is generally safer, there are a few things to keep in mind:

1. Consult your dentist or dental hygienist: It’s always a good idea to check with your dental professional before starting any whitening treatment, especially if you have pre-existing dental conditions like cavities or gum disease. 


2. Stick to the recommended usage: Overuse of any whitening product, including PAP-based formulas, can still lead to mild sensitivity. Be sure to follow the instructions carefully to ensure safe and effective results 



3. In rare cases, you may notice temporary white spots on the surface of your teeth. These spots are not harmful and occur due to natural variations in the fluoride or calcium content of your enamel. Some areas of the tooth may lighten faster during the whitening process, creating a temporary uneven look. However, this effect usually disappears quickly as the enamel rehydrates and the overall color evens out. This is a common side effect of any whitening treatment and will fade on its own 

A completed teeth whitening treatment with Smilepen typically lasts between 5 to 10 months, depending on your consumption of stain-causing foods and drinks such as red wine, tea, coffee, cola, and beetroot, as well as smoking habits. To maintain the brightness of your smile, we recommend repeating the treatment every 5 to 10 months.

Teeth whitening products are intended to whiten natural teeth. Dental restorations such as bridges, inlays, and fillings generally cannot be whitened, as they are not natural tooth material.

Most of our treatments can be used once per day, but please refer to the instructions on each individual product for specific usage guidelines.

You can find all the information you need on the corresponding product pages, scroll down to view the 'how to use section':

Power Whitening Pen Kit
Power Whitening Strips Kit
Power Whitening Strips
Power Whitening Gel
Ultimate Whitening Pen
Power Whitening Mouthwash
Instasmile

When using the Whitening Pens for the first time, the gel must first be transported from the lower part of the pen to the applicator and brush. Since the Whitening Pens fill from the bottom to the top, the ejection of the gel requires about 20-40 actuations of the button on the bottom of the Whitening Pen. This process can be slightly accelerated if you hold the pen for a few minutes in the warm hand and the gel becomes more fluid.

Click here to for instructions on how to recharge the Power Whitening UV405 Accelerator.